Refund and Return Policy

At Chess Academy, we strive to provide high-quality services and products to our customers. However, we understand that there may be circumstances where you need to request a refund or return.Refund will be credited in to customers bank account within 5-7 working days. Please review our policy below:

Digital Products (e.g., Online Courses, E-books):

Due to the nature of digital products, we generally do not offer refunds once the product has been accessed or downloaded. However, if you are dissatisfied with your purchase for any reason, please contact us within 30 days of the purchase date to discuss your concerns.

Physical Products (e.g., Chess Sets, Books):

If you receive a physical product that is defective or damaged, please contact us within 7 days of receiving the item to arrange for a return or exchange. We may require photographic evidence of the defect or damage before processing your request.

Course Registrations and Subscriptions:

If you have registered for a course or subscribed to a service, you may be eligible for a refund within 7 days of the purchase date if you have not accessed any course materials or used the service. After this period, refunds may be granted at our discretion based on individual circumstances.

How to Request a Refund or Return:

To request a refund or return, please contact our customer support team at info@gochessonline.com or +91 73566 11171 . Please provide your order details and a brief explanation of the reason for your request. We will respond to your inquiry as soon as possible and work with you to resolve the issue.

Exceptions:

Please note that certain products or services may be exempt from this refund and return policy, such as customized or personalized items. Any exceptions will be clearly stated at the time of purchase.

Contact Us:

If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us. Our customer support team is available to assist you with any inquiries you may have.

By making a purchase from Chess Academy, you agree to abide by the terms of this refund and return policy. We reserve the right to update or modify this policy at any time without prior notice.